AlbriaSupport
Our AI support assistant reads and answers every message. Questions about billing, safety or legal matters go to a person on our team. Here's how to reach us and how to fix the common things yourself.
Contact us
- Email: support@albria.ai
- Report a bug or share an idea: use the feedback form, or Report a Bug inside the app. Add your email only if you'd like a reply.
Albria has no account with us, so we can't look you up. If you write about a problem, tell us which device and app version you're using (shown in the app's Settings).
Albria Plus subscription
Albria Plus is sold through the App Store, so Apple handles billing.
- Manage or cancel: on iPhone or iPad, open Settings → your name → Subscriptions → Albria Plus, or go to apps.apple.com/account/subscriptions. Cancel at least 24 hours before the period ends to avoid the next charge.
- Refunds: request one from Apple at reportaproblem.apple.com. We can't issue App Store refunds ourselves.
- New phone or reinstalled the app: tap Restore Purchases on the Albria Plus screen while signed in to the same Apple Account.
- Prices: Albria for Mac is free. Albria Plus is $14.99 a month or $119.99 a year (US prices), with a one-week free trial for new subscribers. Care Mode is free. See Pricing.
Common questions
What do I need?
A Mac with Apple silicon on macOS 27 or later, with Albria for Mac running, and your own paid Claude or Codex subscription signed in on that Mac (Claude Pro or Max with Claude Code, or ChatGPT Plus or Pro with Codex). The iPhone, iPad and Apple Watch apps connect to Albria on your Mac.
Do I need an Albria account?
No. There's nothing to sign up for with us. Albria Plus uses your Apple Account.
Do you charge for the AI?
No. We don't resell AI. You pay Anthropic or OpenAI directly for your own subscription.
My iPhone can't reach my Mac.
Check that Albria is open on your Mac, that the Mac is awake, and that both devices are signed in to the same private network Albria set up during pairing. Then open Albria on the iPhone again.
What does Albria do with my data?
Your work stays on your devices and with your AI provider. A short list of things reaches us, such as bug reports you choose to send. Our Privacy Policy lists every one.
How do I delete my data?
Deleting the apps removes what they keep on your devices. To have a bug report or email you sent us deleted, write to support@albria.ai.
Legal
Graham Alembic LLC
710 Central Street STE 81594
Kansas City, MO 64105